Please ensure that the shipping address is correct. We cannot be held responsible for delivery failures* due to incorrect shipping information or the recipient refusing to accept package. Any corrections to the address after the order has been shipped are subject to additional UPS fees and charges. Please visit our contact page and use the form to make any changes to existing orders.
Nizam Pastry promises to deliver only the finest products. All orders are normally shipped from our facility within 2-5 days. Orders that are placed with destinations that require 4-5 transit business days in transit will be deferred to the following Monday. Priority shipping is available and offered as an option during the check out process for time sensitive deliveries. We normally avoid shipping through the weekend even if an upgrade (air shipping option) has been purchased and reserve the right to defer to the following Monday to ensure freshness. For orders required early or mid-week, we recommend a UPS air ship option which is the more reliable to ensure timely delivery and maximum freshness. While we offer our customer the ability to provide a delivery date, we make no guarantees - especially during the holiday season.
We take all the necessary steps to ensure that your orders are protected during shipment. Should you discover the package to be opened or damaged, do not sign for it. Tell UPS that you are rejecting the damaged shipment. Go to our contact us page immediately. You must report damaged shipments to Nizam Pastry within 24 hours of delivery. Orders that have been ship confirmed cannot be canceled or changed once they depart our facility.
International packages may be subject to duties, taxes, and brokerage fees according to Country specific law and are not included as part of the shipping and handling charges.
* All returned items are discarded immediately and are NOT for re-sale